Legal departments want more value from their law firms and are not seeing it happen. To address this, in-house legal teams tend to evaluate mostly financial and operational performance through their matter management tools. But this leaves a lot of key information for decision-making still on the table. As a stand-alone product, matter management tools cannot drive lasting, effective change because they do not truly measure quality or value.sting, effective change because they do not truly measure quality or value.
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